Overview

At Tidelaundry.shop, we strive to ensure your complete satisfaction with our products. If you are not entirely satisfied with your purchase, we are here to help.

Refund Eligibility

To be eligible for a refund, please ensure the following:

Return Window: You have 30 days from the date of purchase to request a refund.
Product Condition: The item must be unused and in the same condition that you received it. It must also be in the original packaging.
Proof of Purchase: A receipt or proof of purchase is required for processing your refund.

How to Request a Refund

Contact Customer Service: Reach out to our customer service team at support@tidelaundry.shop
Provide Details: Please provide your order number, the reason for the refund request, and any relevant details.
Return Authorization: If your refund is approved, you will receive a return authorization number and instructions on how to return your item.

Return Shipping

Customer Responsibility: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Shipping Address: Returns should be sent to the address provided by our customer service team.

Processing Your Refund

Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Refund Method: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

Non-Refundable Items

Certain items are non-refundable:

Gift cards
Sale items

Exchanges

If you need to exchange an item, follow the same process as a return. Once your return is received, we will send out the replacement product.

Contact Us

For any questions regarding our refund policy, please contact us at support@tidelaundry.shop

Delivery and Shipping Policy

Shipping Options

At tidelaundry.shop, we offer various shipping options to ensure your order arrives when you need it. Our shipping methods include:

Standard Shipping: Delivery within 5-7 business days.
Expedited Shipping: Delivery within 2-3 business days.
Overnight Shipping: Next business day delivery for orders placed before 12 PM EST.

Shipping Rates

Shipping rates are calculated at checkout based on the shipping method selected and the destination of your order.

Processing Time

Order Processing: Orders are processed within 1-2 business days. Please note that processing time may be longer during peak seasons or promotional periods.
Order Confirmation: You will receive an order confirmation email with tracking information once your order has been shipped.

Shipping Restrictions

Domestic Shipping: We ship to addresses within the United States, including Alaska and Hawaii.
P.O. Boxes and APO/FPO Addresses: Standard shipping is available for P.O. Boxes and APO/FPO addresses. Expedited and Overnight shipping are not available for these addresses.

Delivery Issues

If you encounter any issues with your delivery, please contact our customer service team at support@tidelaundry.shop

Damaged or Lost Shipments

Damaged Shipments: If your item arrives damaged, please contact us immediately with photos of the damage and the packaging.
Lost Shipments: If your shipment is lost, please contact us, and we will work with the carrier to resolve the issue.